FAQ

Do you have a question? We might just have the right answer. Have a look below at the frequently asked questions. If you don't find the answer you were looking for. Please contact us and we will answer you as quickly as possible.

Do you charge any shipping costs?

No, we offer free shipping on all orders within the UK.

Can I return my order if I am not happy?

Yes, you have 30 days from the date of delivery to do that.

Is there any restocking fee?

No there isn't.

Can I cancel my order?

If you decide to cancel your order, you can do so by contacting us at contact@kidshiive.com. Please do so as quickly as possible as we won't be able to cancel your order once it has been dispatched.

My order is delayed, what should I do?

If at least 2 business days have passed since the scheduled delivery date, please contact our customer service department by e-mail at contact@kidshiive.com and allow us at least 5 days to investigate the location of the item with the courier.